Contact Us
Have questions about our products or need assistance with your order? We're here to help! Reach out to our team using any of the methods below.
Customer Support
Our team is available Monday through Friday, 9 AM to 5 PM Eastern Time.
Visit Us
6728 Wolff Ways
West Elvie, AL 66788-2640
United States
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.
Frequently Asked Questions
How can I verify the authenticity of my Labubu toy?
All our Labubu toys come with a certificate of authenticity. You can also look for specific manufacturer marks on the product and packaging. If you have concerns about a product you received, please contact our customer support team.
What is your shipping policy?
We offer free standard shipping on all orders over $100. For orders under $100, shipping costs start at $8.95. International shipping is available starting at $24.95. Delivery times vary depending on your location and shipping method chosen.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or through the carrier's tracking system.
What is your return policy?
We accept returns of unopened items within 30 days of delivery. Please note that collectibles with damaged packaging may not be eligible for return. Contact our customer service team for specific return instructions.
Do you offer wholesale purchasing?
Yes, we do offer wholesale options for qualified retailers. Please contact our wholesale department at wholesale@labuburub.com or fill out the contact form on this page for more information.
How do I care for my Labubu collectibles?
To keep your Labubu collectibles in mint condition, we recommend displaying them away from direct sunlight, heat sources, and excessive humidity. Use a soft, dry cloth to occasionally dust them. Avoid using chemical cleaners which may damage the finish.